Reference

Frequently asked questions

Short answers to common questions.

Do outputs replace legal advice?

No. Outputs are AI-assisted drafts; legal review is required before use.

Which files can I upload?

PDF, DOCX or plain text; up to 15 MB and about 60 pages (150,000 characters). Scanned PDFs are read too. Use Scan document in the + menu to bring in a paper document with your phone camera.

What happens if I close the page while an analysis runs?

The analysis continues on the server and is saved to History when it finishes. When you return to Contract Analysis it picks up where it was; running jobs from the other tools can be opened from History. If the analysis can't be completed, no credits are charged. This applies with the default setting, where outputs are saved to history.

Are my documents used to train AI models?

No. The text sent to the AI and its responses are not used by the model provider to train models.

Masking missed something. What should I do?

Before sending, double-click the word in the masked preview or select the text and choose its type. If you notice after sending, delete the entry from History and run it again with the mask corrected.

What does the trial include?

7 days, 20 credits in total and up to 8 credits a day. The core tools are available; deep analysis, Case Search, the sanctions watchlist and cross-tool actions are Professional features. Details: Account > Credits and plans.

Can my team share one account?

Accounts are personal. To work as a team, create an organisation workspace with the Enterprise plan and invite members by email; members share the credit pool. See Account > Workspaces.

What happens when I run out of credits?

Tools that cost credits stop running; your history stays available. Request an add-on pack (+100 credits) or a plan upgrade from the Billing page. In an organisation workspace, let a workspace admin know.

A history entry won't open and asks me to sign in again.

Log out and sign in again; your entries will open. If the problem persists, message the team from the Help panel.

How do I delete my account?

Profile > Delete account. Confirm with the code sent to your email; the account is deleted after 7 days and can be restored until then. Details: Privacy and data > Data and retention.

Last updated: November 2026