Privacy and data

Data and retention

What is stored, for how long, and how to export and delete your data.

Not stored

• The masked text sent to the AI and the responses are not used by the model provider to train models.
• Text sent for personal-data detection and the personal data found are not written to server logs.

Stored

• Account details: name, email, organisation, role.
• History: the input and output of your tool runs, until you delete them or the auto-delete period passes. Turn history off under Settings > Privacy > Save outputs to history and outputs stay on screen only.
• Usage records: which tool you ran when, and the credits spent. No text content.
• Watchlist: name and type only.

Records in organisation workspaces

Records you produce in an organisation workspace belong to the organisation; they stay there if you leave the workspace or delete your account.

Auto-delete

Profile > Auto-delete personal history deletes records older than 30 days, 90 days or 1 year, checked daily; the default is to keep them indefinitely. Saved outputs and running jobs are kept. In organisation workspaces the owner and admins set this period. You can delete individual records from the History page; deletion is permanent.

Export

Profile > Download your history downloads your personal history as a JSON file. In an organisation workspace, the same button downloads your own records in that workspace.

When a trial or subscription ends

The tools are locked; your history and saved outputs stay readable and downloadable for 90 days and are then deleted. You are reminded by email 30 and 7 days before deletion. Accounts unused for 24 months receive a warning email and are deleted if no one signs in within 30 days.

Deleting your account

Profile > Delete account: confirmed with a 6-digit code sent to your email. Your account, personal history and saved outputs are permanently deleted after 7 days; until then you can cancel from the same page. Confirming signs you out on your other devices. If you own an organisation workspace with other members, transfer ownership or delete the workspace first.

Data requests

For any other data request, write to info@eksen.tech. Details at eksen.tech/privacy.

Last updated: November 2026